Vyou Privacy Policy
Vyou values the privacy of individuals who use our products and services. This Privacy Policy describes the information that Vyou and its subsidiaries and affiliated companies ("Vyou," "we," or "us") may collect about consumers ("you" and "your household") and how we use and share that information.
Scope of this Privacy Policy: This Privacy Policy applies to information collected by Vyou via "Vyou Services", which includes: Vyou websites ( "Vyou Sites"), Vyou's products and various other products offering Vyou's streaming channel or technology (including streaming video players and other internet connected playback devices), collectively "Devices", Vyou emails and newsletters, and Vyou's accounts on third-party social networking sites.
Part I. Information Collection: A variety of information is collected from or about you from various sources, as described below.
A. Information You Provide
1. Registration Information: When you sign up for a Vyou account, the personal information we collect is limited to your name and email address. If you sign up using a social media account, we may also receive information from those social networking services, for example, your name or user name.
2. Payment and Shipping Information: Vyou does not collect payment or shipping information.
3. Communications: If you contact us directly, we may receive additional information you provide, such as your name, email address, phone number, the contents of a message or attachments that you may send to us.
4. Information You Provide About Others: We also collect the personal information of other people, for example, if you provide email addresses of friends for referrals or other information as indicated above.
B. Information We Collect as You Use the Vyou Services
1. Apps, Browser and Device Information: When you use the Vyou Services, we may collect information about the apps, browser and devices you use to access our services, such as device types and models, unique identifiers (including, for Devices, Advertising Identifiers associated with that device), IP address, operating system type and version, browser type and language, Wi-Fi network name and connection data, and information about other devices connected to the same network. For your Devices, we may also collect various quality measures, error logs, software version numbers and settings related to your Devices, and general demographic information, such as geographical region and time zone, that will be used to optimally setup Vyou Services..
2. Your Activity and Other Usage Information: We receive information about your interactions with the Vyou Services, such as when you access the Vyou Services, and how long you spend viewing them, interactions with content and advertisements, and settings and preferences.
Part II. Information Usage
A. Use by or on Behalf of Vyou: Information collected by Vyou is used by Vyou and others on Vyou's behalf for the following purposes:
1. Support, Maintenance and Fulfillment: to provide and maintain the Vyou Services, and to process and fulfill your requests or orders;
2. Improvement of Products and Services: to understand and analyze our user base and how you use the Vyou Services, and to improve and enhance the Vyou Services, and to develop new products, services, features and functionality;
3. Personalization: to personalize your experience, including suggesting and offering you relevant content and recommendations;
4. Advertising: to show you personalized advertising on the Vyou Services, Third-Party Channels, and on third-party websites, mobile apps, platforms and devices, and to understand the effectiveness of such advertising;
5. Marketing and Promotions: for marketing purposes, including sending you emails and text messages about products, events, promotions and offers from Vyou or its partners or advertisers, and understanding the effectiveness of our marketing;
6. Analytics and Performance: to measure performance and analyze key metrics relevant to our business;
7. Service Communication and Customer Care: to communicate with you, including sending you service information such as confirmations, notices, updates, security alerts, user surveys, and support and administrative messages; and to respond to your comments and questions and provide customer service;
8. Protect Vyou, our Users and Others: to enforce our terms and conditions or protect our business, partners or users; and
9. Security and Fraud Prevention: to protect, investigate, and deter against fraudulent, unauthorized, infringing or illegal activity.
Part III. Information Sharing
A. Your Sharing: You can share reviews or feedback on the Vyou Services on third-party sites including social networking sites. Information posted in these venues may be available to the public. You can also share with Vyou personal information of other people as described in "Information You Provide" under Part I, Section A above (e.g., for referrals or gift purchases). We rely on you to obtain the permission of those other people to allow us to collect their personal information. Please be mindful of your own privacy needs and those of others as you choose what to share and make public. We cannot control the privacy or security of information you choose to make public.
B. Vyou's Sharing
1. Service Providers and Vendors: Vyou uses third parties (including contractors and service providers) to provide services for us and to help with our operations, which may require that they access and use your information. For example, Vyou may use a third party to communicate with you (via email) about our products or services, to provide customer support, and to perform analytics and other work that we may need to outsource.
2. Analytics Providers: We use analytics services to collect and process certain analytics using only non-personal usage data of Vyou Services.
3. Advertising Partners: We may work with third-party advertising partners to show you advertisements that we think may interest you on Vyou Services and on third-party websites, apps, and devices. These advertising partners may set and access their own cookies, pixel tags and similar technologies on the Vyou Services and they may otherwise collect or have access to information about you which they may collect over time and across different online services and devices. If you do not wish to receive personalized advertisements, you can read about your choices below under Part IV, Information Access and Choices.
5. Advertising Measurement Providers: We may work with third-party advertising measurement providers to help us and our advertisers understand the effectiveness of their ad campaigns. These measurement providers typically collect or receive information about your viewing of or interaction with advertisements, including advertisements that you might view on Vyou Channel and any affiliated Third-Party Channels. Vyou may also share your demographics data and audience segments (e.g. sports fans, sitcom enthusiasts, cord cutters, etc.) with advertising measurement providers.
Some advertising measurement providers act as our service providers and may only use the data they collect for purposes of providing services to Vyou. We may share information that personally identifies you directly with these providers, but if we do, we will not share your viewing data with them. Other advertising measurement providers use your information to provide services to their other clients, and we will not share information that personally identifies you directly with these providers. However, if these providers already have your identifiable information (e.g., if you have provided it to them or they have obtained it from a third party), then they may be able to associate that data with the information we provide to them. Measurement providers use your information to create statistics about what content and advertisements are being watched - for example, to help them and their clients understand the audience viewing the content or advertisements, and to measure the effectiveness of the advertisements.
6. Corporate Affiliates: We may share some or all of your information with our current or future "affiliates" (which means a parent company, any subsidiaries, joint ventures, or other companies under common control), in which case we will require our affiliates to honor this Privacy Policy.
7. Consent: Vyou also may share personally identifying information with your consent, for example, when you agree to our sharing of your personally identifying information with other third parties for their own marketing purposes, subject to their separate privacy policies.
8. Merger, Sale, or Other Asset Transfers: Vyou may also share your information with others in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.
9. As Required by Law and Similar Disclosures: Vyou may also share your information to (1) comply with laws or to respond to lawful requests and legal process, (2) to protect the rights and property of Vyou, our employees, agents, customers, and others, including to enforce our agreements, policies, and terms of use, (3) in an emergency to protect the personal safety of Vyou, its employees or customers, or any person, or (4) to investigate, prevent, or take action regarding illegal or suspected illegal activities.
10. Aggregated or De-Identified Information: We may also share aggregated or de-identified information (i.e., information that does not personally identify you directly), or statistical information about you, including demographics data and audience segments (e.g., sports fans, sitcom enthusiasts, cord cutters, etc.), with others for a variety of purposes, including for their own uses, for example, for improving their products and services for Vyou and others, and to make advertisements more relevant to your interests.
Part IV. Information Access and Choices
A. General Requests: You may send requests by email to: vyou@vyou.com. However, Vyou may decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law.
B. Email Marketing Choices: Our marketing emails tell you how to opt out of receiving further marketing emails. If you opt out, we may still send you non-marketing emails, such as emails about your accounts and our business dealings with you, and, as allowed by applicable law, requests for your participation in surveys.
C. Vyou Services and Personalized Advertising Choices
Vyou will follow the advertising framework guidelines of any host Device. In particular, if the Device supports personalized advertising, Vyou will abide by any opt out procedures or optional features provided in that advertising framework, such as.
1. Reset Advertising Identifier: In this case, the original identifier would no longer be used to display personalized advertisements on that Vyou Device.
2. Limit Ad Tracking: If checked on your Vyou Device:
Vyou would not use data that it collects from that Vyou Device to serve you personalized advertisements. You might still see advertisements when you use your Vyou Device, but they may be less relevant to you.
Vyou would not directly share ad measurement data and viewing data it collects from streaming channels on that Vyou Device with advertising measurement providers.
Part V. Data Storage, Transfer and Security
Vyou uses industry-standard methods of securing its electronic databases of personal information. However, you should know that no company, including Vyou, can fully eliminate security risks associated with personal information. To help protect yourself, please use a strong password, do not use the same password to access your Vyou account or its host device that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services.
Personal information we collect may be retained for as long as needed to fulfill legitimate business purposes, including the purposes outlined in "Information Usage" under Part II, or for a period of time specifically required or allowed by applicable regulations or laws.
Part VI. Modifications
We may amend this Privacy Policy at any time by posting the amended version on the applicable Vyou Site or by providing such notice about or obtaining consent to changes as may be required by applicable law.
Part VIII. Contact Information
If you wish to contact Vyou, please send your correspondence by mail to Vyou Inc., 950 Battery Street, Floor 2, San Francisco, CA 94111, USA, or by email to vyou@vyouhdr.com.